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FAQs

 

 

 

Q:     Is my payment on your site secure?

    A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Q:     How do I Check the Status of My Order?

A:  Please refer to our estimated delivery times above. You can also contact us for an update at support@ritfitness.com.

Q:     Can I change the Shipping Address on My Order?

A: Once an order has been placed, the shipping address cannot be changed. If you need to include a different shipping address, cancel your current order and place a new one. If you have any trouble cancelling your order, please contact us support@ritfitness.com.

Q:     What should I do if my order never arrived?

    A:     Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.