* Nationwide Warehouses
Shipment processing time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
It usually takes 7-10 business days to deliver products. Holidays and shopping seasons may expand the delivery time. Our nationwide warehouses can arrange delivery from the nearest warehouse according to the order address, so that you can receive the products as soon as possible.
We ship within United States only excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
With respect to Hawaii Orders, you may use SHIPTOHAWAII service to transit your package. RitFit provides free shipping service from the RitFit warehouse to the transit warehouse.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
FedEx ETA Updates
If you receive a shipping notification with a FedEx ETA, please notice that the FedEx system automatically generate the tracking number with an ETA as soon as the order is processed. However, after they receive the shipment information, there will be update and modification on the delivery schedule. Please notice that the latest update on the FedEx shall prevail.
Customs, Duties and Taxes
RitFit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
In regards to the chaotic delivery during pandemic, please save all the packing materials including the labels marked on the box. Please describe your problem and attach some photos of the package and item to: firstname.lastname@example.org with subject: [Order Number]_Damage Report_[Products]. This will help our supporting team to process the refund or reship procedures.
International Shipping Policy
We currently do not ship outside the U.S.
1. I'm ordering a lot of items. Do you wait to ship them all together or do you dispatch them as they become available?
We will dispatch your items immediately when they become available, so you may get several shipments from us.
2. How to ship to Hawaii? (step by step instructions)
3. How to track your packages?
You can check all package information using the service as long as you know the order number or tracking number.