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Please note that we are doing our best to provide the most updated information as we can regarding Lead Times & Shipping Delays. Keep in mind however that these Lead Times & Shipping Delays are changing constantly. Our Lead Times and Shipping Delay Time Frames are ESTIMATED these Lead Times & Delays will change. You may receive your order sooner then expected or you may recieve your order Later then Expected. At this time due to increased inquiries and short staff we are asking for patience. If you are contacting us regarding an order you have already placed or contacting us regarding an order you would like to place please allow 24 hours for a response.
Note that all Manufacturers - Warehouses - Fulfillment Centers assocaited with Fitness Equipment are extremely busy and very far behind in regards to shipping orders. Everyone is doing they best they can. Information - Lead Times - Inventory are changing constantly. Every order we receive is submitted for shipping. Every single one. Whether it is submitted for shipping from our own warehouse or submitted for shipping to a Manufacturer Fulfillment center. The faster you place your order the faster you get entered into the que for shipping.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We ship within United States only excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
FedEx ETA Updates
If you receive a shipping notification with a FedEx ETA, please notice that the FedEx system automatically generate the tracking number with an ETA as soon as the order is processed. However, after they receive the shipment information, there will be update and modification on the delivery schedule. Please notice that the latest update on the FedEx shall prevail.
RitFit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
In regards to the chaotic delivery during pandemic, please save all the packing materials including the labels marked on the box. Please describe your problem and attach some photos of the package and item to: email@example.com with subject: [Order Number]_Damage Report_[Products]. This will help our supporting team to process the refund or reship procedures.