Return Policy

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If you are not satisfied with your purchase, we're here to help!
Please contact us and we will work together to negotiate a solution to your satisfaction.
Email: support@ritfitsports.com (Recommend this way)
Phone: +1(332) 322-7811
Customer Service:

- Mon-Fri: 8am-3pm PST
- Sat: 8am-1pm PST

Returns & Exchanges

Please read the following refund policy to determine your situation and follow the steps accordingly. All refund requests must be initiated within 35 days of purchase.

1. Product Received
- Severe Defects or Damage: If the product has serious scratches, damage, or signs of use, or if the packaging is severely damaged, contact our customer service team to initiate a return and refund. The seller will cover the return shipping costs.
- Seller's Fault: If the seller sent the wrong product or failed to deliver on time, contact our customer service team to initiate a return and refund. The seller will cover the return shipping costs.
- Buyer's Reason: If returning due to personal reasons (e.g., dislike, wrong size), ensure the product is unopened and in original packaging. The buyer will cover the return shipping costs.
- Improper Use: Refunds will be refused if the product is damaged due to improper use by the buyer.
Note: If the packaging is damaged or opened upon receipt, please take photos or videos and send them to us when you apply for a return.

2. Product Shipped but Not Received
- Slow Logistics: If the product has not arrived and the logistics are slow, contact customer service for an update. If the seller cannot meet the promised delivery time, you can apply for a refund.
- Delivery Issues: If the logistics show delivery but you did not receive it, and it’s not due to your error (e.g., wrong address), you can apply for a refund.
- Buyer's Request: If returning for personal reasons, the seller will attempt to intercept the package. The buyer will cover the return shipping costs.

3. Product Not Shipped
Cancel within 24 hours of ordering for a full refund processed within 1-3 days.

Refund Steps
- Product Damage: Contact customer service with your order number and photos/videos of the damage. The seller will review and initiate a refund or exchange.
- Customer Reason: Contact customer service with your order number and proof that the product is unopened and in original packaging. Once approved, return the product at your expense. The seller will refund after confirming the product’s condition.
- Not Shipped or In Transit: Cancel the order within 12 hours by contacting customer service. If already shipped, intercept the order. The buyer will cover return shipping costs. The seller will refund after receiving the goods.

Non-returnable Items

Gift cards
Sale items
Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Address Change/Order Cancel

We solely allow address change or order cancellation requests within 12 hours. Please email us promptly within this timeframe. Orders beyond 12 hours will be transferred to the carrier, halting any modifications. We value your comprehension and backing, thank you.