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If you are not satisfied with your purchase, we're here to help!
Please contact us and we will work together to negotiate a solution to your satisfaction.
Email: support@ritfitsports.com (Recommended)
Phone: +1 (888) 818-96601
Open time:
- Mon-Fri: 8am-3pm PST
- Sat: 8am-1pm PST

Returns & Exchanges

Please read the following refund policy to determine your situation and follow the steps accordingly. All refund requests must be initiated within 35 days of purchase.

1. Product Received
- Severe Defects or Damage: If the product has serious scratches, damage, or signs of use, or if the packaging is severely damaged, contact our customer service team to initiate a return and refund. The seller will cover the return shipping costs.
- Seller's Fault: If the seller sent the wrong product or failed to deliver on time, contact our customer service team to initiate a return and refund. The seller will cover the return shipping costs.
- Buyer's Reason: If returning due to personal reasons (e.g., dislike, wrong size), ensure the product is unopened and in original packaging. The buyer will cover the return shipping costs.
- Improper Use: Refunds will be refused if the product is damaged due to improper use by the buyer.
Note: If the packaging is damaged or opened upon receipt, please take photos or videos and send them to us when you apply for a return.

2. Product Shipped but Not Received
- Slow Logistics: If the product has not arrived and the logistics are slow, contact customer service for an update. If the seller cannot meet the promised delivery time, you can apply for a refund.
- Delivery Issues: If the logistics show delivery but you did not receive it, and it’s not due to your error (e.g., wrong address), you can apply for a refund.
- Buyer's Request: If returning for personal reasons, the seller will attempt to intercept the package. The buyer will cover the return shipping costs.

3. Product Not Shipped
Cancel within 24 hours of ordering for a full refund processed within 1-3 days.

Refund Steps
- Product Damage: Contact customer service with your order number and photos/videos of the damage. The seller will review and initiate a refund or exchange.
- Customer Reason: Contact customer service with your order number and proof that the product is unopened and in original packaging. Once approved, return the product at your expense. The seller will refund after confirming the product’s condition.
- Not Shipped or In Transit: Cancel the order within 12 hours by contacting customer service. If already shipped, intercept the order. The buyer will cover return shipping costs. The seller will refund after receiving the goods.

Non-returnable Items

Gift cards
Sale items
Downloadable software products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Address Change/Order Cancel

We solely allow address change or order cancellation requests within 12 hours. Please email us promptly within this timeframe. Orders beyond 12 hours will be transferred to the carrier, halting any modifications. We value your comprehension and backing, thank you.

 

Warranty Policy

RitFit Sports stands behind our products and we are happy to assist you if you have any issues with our equipment.

WHO

RitFit Sports provides warranties to the original purchaser of the product (named at the time of ordering) for the periods and in-line with any specific exclusions detailed below.

WHEN

The warranty period commences from the date of order unless otherwise specified and are non-transferable.

WHERE

The warranty policy does not apply to any products that leave the lower 48 states in the United States.

DISCLAIMER

Any specific issues regarding a RitFit product with which a customer is not satisfied will be reviewed on a case-by-case basis, and RitFit has the discretion to decline warranty requests that are not in-line with the product warranty schedule.

Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Minor aesthetic/cosmetic issues such as scratches, imperfections or similar that is incurred through general use is not covered under RitFit warranties. Damages caused by environmental factors or force majeure, such as hailstorms, windstorms, tornadoes, sandstorms, lightning, floods, earthquakes, airborne fallout, insect damage, chemicals, salt, and ocean spray, are not covered.

Items damaged during delivery (in-transit / during shipping of your original to your specified delivery address) should be immediately documented and escalated to RitFit Customer Service for assistance. Please keep original packaging and, where possible – photograph the condition, location and any other relevant details.

COVERAGE

POWER CAGES	MODEL	WARRANTY TYPE
Power Cage with Lat Pulldown	PPC02	3 Years Basic Warranty*
Power Cage with Cable Crossover	PPC03	3 Years Basic Warranty*
Smith Machine with Cable Crossover	M1	3 Years Basic Warranty*
Multifunctional Smith Machine	BPC05	5 Years Basic Warranty*
Smith Machine with Lat Pulldown	PSR05	3 Years Basic Warranty*

 
* Power Cage Basic Warranty: RitFit Sports will warranty this power cage from defects in material, functionality and workmanship for a period of 3 years on frames, 1 year on parts, 90 days on cover and upholstery. Frames include structure/steel, structural welds. Parts includes bolts, nuts, washers, tube bushings, foot covers, pulley sleeve, pulleys, chains, gourd buckles, foam roller, cables, top beam, J-hooks, plate carriage, pulley brace, plates storage pegs, landmine, bar handle, safety bar, pullup bar, lat bar, low row bar, band pegs and dip bars.

BARBELLS	WARRANTY
Olympic Barbell	3 Years*
Ez Barbell	3 Years*
Training Barbell	3 Years*

 
* Barbells Warranty: RitFit Sports will warranty this barbell for a period of 3 year against bending. Warranty against bending does not cover any weight bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage, or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms, or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, and similar usage). Bushings and bearings warranty is 1 year.

BENCHES	WARRANTY
Frame	3 Years
Parts	6 Months
Pads	6 Months

 

STRENGTH EQUIPMENTS	WARRANTY
Frame	3 Years
Welding	3 Years
Bushing and Bearing	1 Year
Parts	6 Months
Pads	6 Months

 * Strength Warranty:

OTHERS	WARRANTY
Weight Racks	2 Years
Weight Plates	1 Year
Dumbbells	1 Year
Kettlebells	1 Year
Flooring Mats	1 Year
Plyo Boxes	1 Year
Medicine Balls	1 Year
Power Cage Attachments	1 Year
Exercise Mats	1 Year
Bands	9 Months